Answer

As you know we guarantee our work. If a gun comes back for repairs that we did we fix it no charge. I understand what you are saying though, the best thing is to take the gun to the range and check it out with the ammo being used, WITH the customer, if at all possible. That way he can show you the problem. Often it is a matter of miscommunication, what the customer is complaining of is not what is wrong or is not what he is describing. How many times have we fixed a gun that would not eject…the customer says the MT cases are left in the chamber…not an ejection problem but an extraction problem. If the customer is a pain in the neck and you don’t care to ever see him again then you can tell him that you are sure the problem he is describing is not happening but you will gladly look at it for your basic check out fee, and if there is a problem you will fix it for nothing, i.e. your warranty. Remember that some guns act different for some shooters, autos recoil different and you the gunsmith cannot get it to malfunction no matter what you do or what type of ammo you run thru the gun, but the customer can get it to jam every time. This is where seeing it function at the range is of great help. I have had that very thing happen to me.